Please Note

In light of the new GDPR regulations we are updating the policies on these pages.

The new privacy policy is now published, however the full functionality and design of the page is still being edited tested.

This is the privacy notice of Hanolex.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

  1. WHO WE ARE AND IMPORTANT INFORMATION
  2. THE PERSONAL DATA WE COLLECT ABOUT YOU
  3. HOW WE COLLECT YOUR PERSONAL DATA
  4. HOW WE USE YOUR PERSONAL DATA
  5. WHO WE SHARE YOUR PERSONAL DATA WITH
  6. INTERNATIONAL TRANSFERS
  7. DATA SECURITY
  8. DATA RETENTION
  9. YOUR LEGAL RIGHTS
  10. Changes to this notice and your duty to inform us of changes
  11. QUERIES, REQUESTS OR CONCERNS
  12. WHO WE ARE AND IMPORTANT INFORMATION 

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

Hanolex Ltd. is the controller and responsible for your personal data (collectively referred to as “Hanolex” “we”, “us” or “our” in this privacy notice). Our contact details are Hanolex Ltd., 246 Whitworth Road, Rochdale,Lancashire, Ol12 0JL, sales@eyelets.co.uk +44(0)1706 656 789. For all data matters contact our data representative at the above address or email gdpr@hanolex.com

Hanolex Ltd. is the controller and responsible for this website.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows

Data classification

 

Types of information

 

Identity Data

Data that can be used to identify you

 

Title, first name, last name, username or social identifier, date of birth and gender.

Your image may be recorded by CCTV if you visit one of our premises.

In certain situations we may also request you provide personal identification documents.

 

Contact Data

Data that can be used to contact you

 

Billing address, delivery address, email address and telephone numbers.

 

Financial Data

Data relating to your finances

 

Bank account and payment card details.

 

Transactional Data

Data relating to your previous transactions

 

Payment transaction details to and from you (order receipts, refunds etc) and other details of products and services you have purchased from us.

 

Technical Data

Data about the device, browser, operating system and method used to access our website

 

Internet protocol (IP) address, login data, browser type and version, internet connection type, time zone setting and location, browser plug-ins and versions, operating system and platform and other technology on the devices you use to access our website.

 

Profile Data

Data that builds a user profile when specified

 

Username and password, purchases or orders made by you, your interests, preferences, comments, reviews, social or marketplace identifier, feedback and survey responses.

 

Usage Data

Data about your usage of our website and related services

 

Information about how you use our website, products and services including details of your visit and which site you came from to ours, the web pages viewed during your visit, any search terms you entered and the advertisements you clicked on.

 

Marketing and Communications Data

Data that specifies your marketing preferences and/or any communications you have with us

Your marketing preferences such as what information you would like to receive from us and by what method (by email, by mail etc).

This includes general communications data such as us making a note of conversations we have had with you in person and/or communications you sent to us.

This enables us to manage our relationship with you effectively and ensures you only receive communications from us that are relevant and timely.

 

 

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  1. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

Information you give us

When you create an account, make a purchase, sign up to our newsletter, register for an event, request marketing materials or give us feedback, we will store the personal information you give us such as your name, email address, postal address, telephone number and card details (encrypted in the form of an authorisation token). We will also keep a record of your purchases and any communications you have with us.

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment and Usage Data regarding your browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. For more information on cookies, please see our Cookie Policy.

Information from third parties

We do not seek to obtain, have never and will never purchase personal information about you from third parties.

However we do use Aggregated Data sources from third parties to improve the systems, services and products we provide to you and generally make informed business decisions as set out below:

  • Analytics information from providers such as Google
  • Advertising network performance such as Facebook and Google AdWords
  • Search information providers such as Google

This third party Aggregated Data often relies on your use of cookies. For more information on cookies, please see our Cookie Policy.

In some specific situations such as fraud prevention, we may seek to access and use information about you that is placed in the public domain.

  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract thismeans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

 

  • Legitimate Interestthis means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by.

 

  • Comply with a legal or regulatory obligationthis means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at gdpr@hanolex.com.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer ·         Identity

·         Contact

·         Contractual obligation
When you make an online purchase when logged in to your account ·         Identity

·         Contact

·         Financial

·         Transactional

·         Marketing and Communications

·         Contractual obligation

·         Legitimate interests

When you make an online purchase and check out as a guest (only transactional) ·         Identity

·         Contact

·         Financial

·         Transactional

·         Marketing and Communications

·         Contractual obligation

·         Legitimate interests

When you make a purchase in person or by telephone ·         Identity

·         Contact

·         Financial

·         Transactional

·         Marketing and Communications

·         Contractual obligation

·         Legitimate interests

When you contact us by any means with queries, complaints etc ·         Identity

·         Contact

·         Marketing and Communications

·         Contractual obligation

·         Legitimate interests

When you ask us to email you about a product or service e.g. you ask for a product manual ·         Identity

·         Contact

·         Contractual obligation
When you live chat with us ·         Identity

·         Contact

·         Technical

·         Usage

·         Contractual obligation
When you request to join our Email Club mailing list ·         Identity

·         Contact

·         Profile

·         Marketing and Communications

·         Consent
When you request a ‘back in stock’ email notification ·         Identity

·         Contact

·         Contractual obligation
When you engage with us on social media ·         Identity

·         Contact

·         Profile

·         Contractual obligation
When you engage with us via our community forum ·         Identity

·         Contact

·         Profile

·         Marketing and Communications

·         Contractual obligation

·         Legitimate interests

When you enter prize draws or competitions ·         Identity

·         Contact

·         Profile

·         Usage

·         Marketing and Communications

·         Consent

·         Legitimate interests

When you choose to complete any surveys we send you ·         Identity

·         Contact

·         Profile

·         Usage

·         Marketing and Communications

·         Consent

·         Legitimate interests

When you comment on or review our products, content and services ·         Identity

·         Contact

·         Profile

·         Consent
When you book any kind of appointment with us or book to attend an event e.g. an exhibition or training course ·         Identity

·         Contact

·         Profile

·         Usage

·         Marketing and Communications

·         Contractual obligation

·         Legitimate interests

When you’ve given a third party permission to share with us the information they hold about you ·         Identity

·         Contact

·         Profile

·         Usage

·         Marketing and Communications

·         Consent

·         Legitimate interests

When you visit our premises or attend an event, we may record your image on CCTV systems operated for security or you may feature in photography taken that is then used for marketing purposes ·         Identity ·         Legitimate compliance

·         Legitimate interests

To make suggestions and recommendations to you about goods or services that may be of interest to you ·         Identity

·         Contact

·         Technical

·         Usage

·         Profile

·         Legitimate interests
When you browse our website we may record data analytics to improve our products/services and marketing/communications with you ·         Identity

·         Contact

·         Technical

·         Usage

·         Profile

·         Legitimate interests
To deliver relevant website content/advertisements and measure/understand the effectiveness of the advertising we serve to you ·         Identity

·         Contact

·         Technical

·         Usage

·         Profile

·         Marketing and Communications

·         Legitimate interests
To administer and protect our business and this website (including troubleshooting, data analysis, logging, testing, maintenance, support, reporting and hosting of data) ·         Identity

·         Contact

·         Technical

·         Usage

·         Profile

·         Legitimate interests
We may collect data from publicly accessible sources (such as government agencies) where you have given consent to share information or it is made public by law ·         Identity

·         Contact

·         Contractual obligation

·         Legitimate interests

 

Marketing

We aim to communicate with you about the products and services we provide in a way that you find relevant, timely, respectful and never excessive. To do this we use data we have collected and stored about you as a result of our contractual obligations in conjunction with any contact preferences you have told us about.

We only send marketing based communications by email where you have given us explicit consent; for example, by ticking the box to opt in during registration or guest checkout on our website. We use legitimate interest as the legal basis for communications by mail. In both instances you have the right to opt out of receiving these at any time either by contacting us or by updating your direct marketing preferences.

As part of our service to you, we may contact you by email or telephone to provide essential information related to your purchase or visit.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any outside company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing us at gdpr@hanolex.com at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at gdpr@hanolex.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. WHO WE SHARE YOUR PERSONAL DATA WITH

We do not and will not sell any of your personal data to any third party for any purpose.

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Companies that enable us to get your purchases to you, such as payment service providers, warehouses, order packers, drop ship providers and delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners, IT companies and website hosts who help us run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can protect against fraud.
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us) or payment providers such as Worldpay and PayPal where you choose to use their payment service.
  • Advertising platforms such as Google and Facebook to show you products that might be of interest to you whilst browsing the internet.
  • Direct marketing companies who help us manage our communications with you.
  • Data insight companies to ensure your details are up-to-date and accurate.
  • Professional advisors such as our auditors, regulators, external legal and financial advisors.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are [available in our retention policy which you can request from us by emailing us at gdpr@hanolex.com

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please the Company Directors directly or email gdpr@hanolex.com .

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Changes to this notice and your duty to inform us of changes

This policy may change from time to time, please check back regularly to see changes.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

  1. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our company directors directly at gdpr@hanolex.com.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.